Terms & Conditions and Privacy Policy

Last updated: March 2026. Please read these terms and conditions carefully before using our platform. Your access to and use of the service is conditioned on your acceptance of and compliance with these terms.

1. Terms of Service

1. Overview
These Terms govern your use of OnSite Automations AU’s AI automation tools, including booking assistants and related services.

By subscribing or using our services, you agree to these Terms.

2. Services Provided
We provide:
• AI booking assistant
• AI quote generator
• Automated SMS/WhatsApp responses
• Calendar integrations
• Workflow automations
• Subscription‑based access to tools

3. Sole Trader Entity
The service is provided by:
OnSite Automations AU
ABN: 88 255 849 040

4. User Responsibilities
You agree to:
• Provide accurate business information
• Maintain secure access to your accounts
• Ensure your customers consent to receiving messages
• Use the service lawfully and ethically

5. AI Limitations
Our AI tools generate responses based on user input.
We do not guarantee:
• Accuracy of AI‑generated messages
• Error‑free operation
• Specific business outcomes

You are responsible for reviewing and monitoring AI outputs.

6. Subscription & Billing
• Plans are billed monthly
• Prices are listed on our website
• You may upgrade or downgrade at any time
• Failed payments may suspend service
• No refunds for partial billing periods

7. Cancellations
You may cancel at any time.
Your subscription will remain active until the end of the billing cycle.

8. Refund Policy
Refunds are only provided where required under Australian Consumer Law.

9. Data & Privacy
Your data is handled in accordance with our Privacy Policy.

10. Liability
To the maximum extent permitted by law:
• We exclude liability for indirect or consequential loss
• Our total liability is limited to the amount paid in the previous 30 days

11. Termination
We may suspend or terminate your access if you breach these Terms.

12. Contact
Email: johann.dy@onsiteautomations.com

2. Privacy Policy

1. Introduction
OnSite Automations AU provides AI‑powered automation tools for trade businesses. We are committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, services, or AI tools, you consent to the collection and handling of your information as described in this policy.

2. Information We Collect
We may collect the following information:
• Contact details (name, phone number, email)
• Business information (business name, job details, service requests)
• Messages sent to or from our AI assistants
• Payment and subscription information
• Website analytics and usage data
• Device and browser information
• Information provided through forms, SMS, WhatsApp, or email

3. How We Collect Information
We collect information when you:
• Use our AI booking assistant
• Submit job details or enquiries
• Subscribe to a plan
• Communicate with us
• Visit our website
• Use integrated tools (SMS, WhatsApp, forms)

4. How We Use Information
We use your information to:
• Provide AI automation services
• Process bookings and enquiries
• Generate quotes
• Improve our tools and website
• Communicate with you
• Manage subscriptions and billing
• Comply with legal obligations

5. AI Processing & Third‑Party Services
Your data may be processed by third‑party providers including:
• OpenAI (AI message processing)
• Zapier (workflow automation)
• MessageMedia (SMS delivery)
• Wix (website hosting)
• Google (analytics, cloud storage)

These providers may store or process data overseas. We take reasonable steps to ensure they comply with privacy standards.

6. Disclosure of Information
We may disclose information to:
• Service providers assisting in our operations
• Payment processors
• Legal authorities when required
• Your customers (when responding to enquiries on your behalf)

We do not sell personal information.

7. Data Security
We take reasonable steps to protect your information from misuse, loss, and unauthorised access.

8. Access & Correction
You may request access to or correction of your personal information by contacting us.

9. Marketing & Communications
We comply with the Spam Act 2003.
You may opt out of marketing at any time.

10. Contact Us
Email: johann.dy@onsiteautomations.com
ABN: 88 255 849 040

3. Website Terms of Use

Website Terms of Use
OnSite Automations AU

1. Acceptance
By accessing this website, you agree to these Terms.

2. Intellectual Property
All content, branding, and materials are owned by OnSite Automations AU.
You may not copy, reproduce, or distribute without permission.

3. Prohibited Use
You must not:
• Attempt to hack or disrupt the site
• Use the site for unlawful purposes
• Copy or reverse‑engineer our tools

4. Third‑Party Links
We are not responsible for external websites.

5. Disclaimer
Information on this site is general and not professional advice.

6. Contact
Email: johann.dy@onsiteautomations.com

4. Refund & Cancellation Policy

Refund & Cancellation Policy
OnSite Automations AU

1. Cancellations
You may cancel your subscription at any time.
Your access continues until the end of the billing period.

2. Refunds
Refunds are only provided where required under Australian Consumer Law, including:
• Major service failure
• Misrepresentation
• Services not delivered as promised

3. No Refunds For
• Change of mind
• Partial billing periods
• Incorrect setup by the user

4. Contact
Email: johann.dy@onsiteautomations.com

5. Cookie & Tracking Notice

Cookie & Tracking Notice
OnSite Automations AU

We use cookies and tracking technologies to:
• Improve website performance
• Analyse traffic
• Personalise content
• Support marketing and analytics

By using our site, you consent to the use of cookies.
You may disable cookies in your browser settings.

6. AI & Data Processing Disclosure

AI & Data Processing Disclosure
OnSite Automations AU

Our services use artificial intelligence to process customer enquiries, generate responses, and automate workflows.

Data may be processed by third‑party providers including:
• OpenAI
• Zapier
• MessageMedia
• Wix
• Google

We take reasonable steps to ensure these providers meet privacy and security standards.

AI responses may contain errors. You are responsible for reviewing outputs where necessary.